A Hotel or Resort’s reputation and sustainability is built on its ability to consistently execute against its service standards.
IRHC Group Hotel & Resort Consultants develop customized management and hourly training programs to support a brand’s culture, ensure teamwork and increased guest satisfaction, revenue and, profit.
Training is the key to your success.

EXCEPTIONAL CUSTOMER SERVICES

Creating the ‘WOW’ Factor

If you ask 100 Hoteliers how they would rate their hotel or resort training and guest service our bet is 97+ % would say “good”. When it comes to creating Raving Fans, good is the enemy of great. Good is what everyone else is out to achieve. We will instill the philosophy into your staff of creating evangelical guests or what we call Guest for Life.
“Over The Top” guest service is a direct result of restaurant training and the ability to consistently deliver those ‘moments of magic’ where the ordinary become extraordinary and amazement is achieved. “+ One” guest service is simply defined as an ‘a positive or noticeably different’ guest experience.

This doesn’t mean that every guest experience and touchpoint is going to be amazing every time but it does mean being better than good with occasional bursts of WOW and superior service. This can only be accomplished through a commitment to restaurant training and consistently executing well on the little things that can make a dining experience memorable.

To achieve those ‘plus +’ moments of magic where you turn “Guest Service” into “Guest Amazement,” it is essential that your internal customers (your team) become true believers, advocates, raving fans, and evangelists of the brand.

Our team can develop a restaurant training program for your new or existing restaurant organization. If you want to out-maneuver your competition you must be able to deliver on “Guest Amazement.”

• Assessment
• Missed opportunities and “low hanging fruit”
• Training Aids
• Develop the tools, systems, and standards to create accountability
• Hands-on restaurant training, coaching and mentoring

The goal of creating amazing guest service is to remove all the uncertainty from the service staff, create alignment in the message, develop meaningful hotel training tools and show them what amazing guest service looks like and its benefits. The investment in your hotel training program will enable you to exceed the guest’s expectations, build loyalty, and create raving fans. The “It’s Ok” or “Good” is no longer good enough.

International Restaurant & Hospitality Consulting Group can develop customized management and hourly training programs to support a brand’s culture, ensure teamwork, and increased guest satisfaction scores. Training is the key to financial success.

Contact one of our highly experienced Hotel & Resort Consultants International Restaurant & Hospitality Consulting Group at 800-884-5574