Recent Projects and Case Studies
Implementation of Hotel & Restaurant Consulting Services
The IRHC Group takes pride in fulfilling client needs and expectations. Below are just a few of our recently completed projects and case studies. Please take a few minutes to read through the project list to see the consulting and brand transformation services provided by the IRHC Group.
ExxonMobil
ExxonMobil
Creation and Implementation of a worldwide unit level suggestive selling training program for ExxonMobil, Esso & Imperial Oil's "On The Run Stores" in Canada, Europe & Asia.
Sbarro
Sbarro
International Brand Turnaround and Market Expansion for the US based Sbarro's restaurant chain in India. A ten-month project focusing on operation deliverables, and brand expansion in India.
Hilton
Hilton
Design and Implemented a Guest Service Training program geared to increasing Guest Loyalty and Guest Repeatability Factors in Hilton and Conrad brands. Update- under development 3rd phase of Guest Service Training to rollout company-wide late 2013.
The Burger Company
The Burger Company
Designed, created and implemented all components of casual restaurant concept from conceptional design, menu development, staff training procedures and onsite training, marketing to launch.
Korean Air
Korean Air
Conducted a revenue management system analysis & strategic plan to increase revenue per seat. Phase 2 consisted of a Guest Service enhancement training program that focused on global culture differences and "Service to Please" initiative created by IRHC
Ruby Tuesday
Ruby Tuesday
Conducted International Franchise Consulting and brand re-imaging initiatives. Mission was to drive branding in International markets.
Haagen-Dazs
Haagen-Dazs
Identified and created the Guest Experience factors for branded International retail units and branding strategic initiatives. Programs were created and implemented by IRHC Group.
Celebrity Cruise Lines
Celebrity Cruise Lines
Designed and created an enhanced beverage program for Celebrity Cruise Lines to increase Guest value and Cruise line revenue stream. Results- beverage spend climbed 9.3% per guest.
Universal Studios
Universal Studios
Created and implemented retail visual display program for movie themed retail stores and suggestive selling staff training initiatives to increase spend per guest. Results spend and foot traffic increase of 6.3% and 5.2% respectfully.
Moon Cricket Grille
Moon Cricket Grille
We conducted a Restaurant Assessment and Brand Turnaround initiative Program for a 10-year-old concept. Strategic plan and implementation of revenue and profit initiatives netted a 13% increase in revenue and a 21% increase in profit flow through.
Chicken Lickin's
Chicken Lickin's
Created, implemented and designed all facets of concept form conceptional to market with franchise program component.
Hard Rock Casino
Hard Rock Casino
Hard Rock Casino Las Vegas - Brand Positioning, Leadership Development, Operational Effectiveness and Assessment Programs.
