Operation Audits
Hotel Operation Audits
Hotel & Resort Operations Assessments and Brand Audits
For over 25 years, International Restaurant & Hospitality Consulting Group (IRHC Group) has helped hotels and resorts worldwide improve operational efficiency, guest experience, and brand protection. Our Hotel Operations Assessments and Brand Audits provide a comprehensive, top-to-bottom evaluation of your property, helping you identify opportunities, streamline operations, and maximize profitability.
Take the Next Step
If your hotel or resort is ready to enhance operations, increase revenue, and improve guest satisfaction, our Hotel & Resort Operational Assessments and Audits are the perfect solution.
Comprehensive Hotel Operational Assessments
A full operational assessment is the most effective way to develop a strategic action plan for improvements. We evaluate your hotel or resort across all critical areas, including:
- Processes and systems
- Standards of operations
- Guest and employee experience
- Cost controls and efficiency
- Quality of products and services
- Price versus value relationships
- Training, leadership, and team effectiveness
You will receive a detailed on-site assessment with measurable recommendations tailored to enhance efficiency, operational consistency, and profitability.
Our 20-Point Hotel Audit
IRHC Group conducts a thorough documentation and operational review to identify key opportunities. Our standard audit includes:
- Profit & Loss / financial review of client-provided documents
- Assessment of hotel revenue management culture and practices
- Evaluation of sales and marketing strategies
- Local competition and market positioning review
- Business mix analysis and optimization
- Pricing philosophy, structure, hierarchy, and strategic pricing initiatives
- Reservation source management and distribution strategy
- Buying, vendor relationships, and cost controls
- Marketing, branding, and signage analysis
- Food & beverage evaluation (menus, placement, design, functionality, and profitability)
- Operating systems review: accounting, scheduling, inventories, and purchasing
- Training programs and systems assessment
- Labor productivity and scheduling analysis
- Food and beverage cost analysis and reduction recommendations
- Maintenance and utility review
- Controllable cost assessment
- Accounting, inventory, and physical property review
- Sales-driving strategy recommendations
- Standardization of systems and processes
- Customized action plan and recommendations
Brand Audits & Guest Experience
In addition to operational review, our Hotel Brand Audits evaluate your property’s brand standards and guest experience metrics. This ensures consistent delivery of service excellence, strengthens brand identity, and protects your reputation.
- Guest experience assessment: Evaluate service touchpoints and identify opportunities for “wow” moments
- Brand consistency: Ensure every property aligns with corporate or brand standards
- Food safety and compliance: Audit safety procedures, sanitation practices, and training
