Retail
Retail Consulting Services
Maximize Performance, Revenue, and Customer Experience
Retailers turn to International Restaurant & Hospitality Consulting Group (IRHC Group) for one primary reason: to improve overall store and staff performance. With the right strategies, execution, and people in place, any retailer can compete—and win—in today’s highly competitive market. Our mission is to help retailers maximize financial performance through proven retail strategies that integrate customer experience, visual merchandising, leadership, and team development. We help retailers increase customer frequency, revenue, margins, and stakeholder return.
Take the Next Step
IRHC Group’s retail consulting services are customized, results-driven, and proven. Whether improving operations, training staff, or enhancing your customer experience, we deliver tangible results and measurable ROI.
Our Retail Consulting Expertise
IRHC Group provides a comprehensive suite of services designed to optimize every aspect of retail operations:
- Retail Store Operations Assessment & Operational Improvement – Identify gaps and implement solutions to drive efficiency and profitability.
- Workforce Management Programs – Staffing, scheduling, and labor optimization for peak performance.
- Global Retail Best Practices Benchmarking – Compare your operations to industry leaders and adopt winning strategies.
- Customer Service & Experience Programs – Improve customer satisfaction and loyalty across all touchpoints.
- Grocery/Convenience Store & Food Operations Consulting – Enhance operational efficiency and foodservice performance.
- Merchandise Systems & Visual Merchandising – Planograms, buying, allocation, and vendor management.
- Retail Inventory Management & SKU Rationalization – Optimize inventory flow and reduce waste.
- Distribution, Logistics, Transportation, & Operations – Streamline your supply chain for better efficiency.
- IT Systems & Operations – Improve store technology and operational systems.
- Change Management & Operational Training Programs – Equip your team to execute change effectively.
- Organizational Review & Restructure – Align structure, processes, and roles with strategic goals.
- Litigation Support & Expert Witness Services – Provide credible expertise for legal matters.
- Due Diligence Services – Evaluate new or existing retail establishments for investment or acquisition decisions.
Customer Experience Consulting
We collaborate with key client staff to design and execute a customer experience strategy. Programs are tailored to your organization, integrating with current service models and sales strategies to maximize results.
Sales and Experience Improvement
We assess your current business state, agree on a plan to improve sales and profit performance, and execute together to achieve measurable results. Every project is customized to your unique circumstances.
Retail Management Consulting and Training
Success in retail is local. It is determined by how effective your managers are, both single-unit and multi-unit. IRHC Group assesses your management approach and provides tailored recommendations to optimize leadership effectiveness and operational execution.
Store and Customer Experience Assessments
We identify improvements in sales strategies, visual presentation, and customer/employee experience. Our assessments are a powerful tool for retailers seeking rapid improvement and financial impact.
Strengthening Core Fundamentals
IRHC Group created the Inside and Outside the Four Walls approach. The first step for any retail business is to strengthen core fundamentals before driving new traffic:
- Retail Product Offerings
- Key Leverage Points
- Exceptional Service
- Store Atmosphere
Our repeatability model ensures that the business over-delivers on the experience inside, providing a solid foundation for marketing and growth. Our formula:
PD + KL + ES + AT / TM = PV² This methodology has been taught to thousands in hospitality and retail leadership seminars and is proven to improve performance and profitability.
Marketing, Digital Presence & Online Reputation
If your operations are optimized but your brand awareness, online presence, or digital engagement needs improvement, IRHC Group can help. Our marketing division specializes in:
- Digital Media Marketing – Social media campaigns, blogs, and content marketing tailored for retail.
- Reputation Management – Online reviews, ratings, SEO, and response strategies.
- Video Production & Web Design – Mobile-friendly websites and promotional videos to showcase your retail brand.
We help your retail business succeed in today’s digitally driven marketplace, attracting new customers while enhancing loyalty and revenue.
Take the Next Step
IRHC Group’s retail consulting services are customized, results-driven, and proven. Whether improving operations, training staff, or enhancing your customer experience, we deliver tangible results and measurable ROI.
1. What does IRHC Group do for retail businesses?
IRHC Group provides consulting, restructuring, and performance improvement services for retail operations. We help clients strengthen profitability, streamline operations, and adapt to evolving consumer and market trends.
2. Who does IRHC work with?
We partner with retail owners, private equity firms, banks, and investors managing single-location stores to multi-unit or multi-brand portfolios. Our expertise includes both independent retailers and national chains.
3. Can IRHC help a struggling or declining retail business?
Yes. Turnaround and restructuring are a core part of what we do. We identify inefficiencies, address cash flow challenges, optimize staffing and inventory, and rebuild strategies that restore profitability and long-term stability.
4. How does IRHC support private equity and investment groups?
We assist with pre-acquisition due diligence, operational audits, and post-acquisition performance management. Our team helps investors understand the operational realities behind the numbers—reducing risk and unlocking hidden value in retail assets.
5. What areas of retail operations do you focus on improving?
We take a comprehensive approach that includes inventory control, pricing strategy, labor optimization, merchandising, store layout, marketing, and financial management. Every recommendation is designed to drive efficiency and increase revenue per square foot.
6. Do you work with both brick-and-mortar and e-commerce operations?
Yes. We understand the challenges of both traditional retail and online or hybrid models. IRHC helps businesses integrate their digital and physical strategies to maximize customer reach and profitability.
7. How do you work with lenders and creditors?
We help lenders evaluate and stabilize distressed retail assets, offering operational assessments, restructuring plans, and recovery strategies to protect and enhance collateral value.
8. What’s your process for engaging with a new retail client?
We begin with an operational and financial assessment to identify strengths, weaknesses, and opportunities. From there, we create a strategic action plan that prioritizes measurable goals, timelines, and accountability.
9. How long does it take to see measurable results?
Most clients start to see operational and financial improvements within 60–90 days. The full timeline depends on the size of the retail operation, market conditions, and the complexity of challenges identified.
10. How do I know if my retail business or portfolio is a good fit for IRHC?
If you’re seeking to improve performance, reposition your brand, recover from financial distress, or prepare for sale or expansion, IRHC can help. We tailor our approach to your specific business model, goals, and scale.
