Operation Audits

Retail Operation Audits

Comprehensive Assessments to Maximize Store Performance

At International Restaurant & Hospitality Consulting Group (IRHC Group), we understand that operational excellence is the foundation of retail success. Our Retail Operation Audits provide a top-to-bottom evaluation of your stores, processes, systems, and team performance to help you increase efficiency, profitability, and customer satisfaction.

Key Benefits

By conducting a Retail Operation Audit with IRHC Group, your organization will:

  • Maximize Sales and Profitability: Identify opportunities to increase revenue and reduce costs
  • Improve Customer Experience: Ensure consistent service delivery and operational excellence
  • Optimize Team Performance: Align staff roles and responsibilities with business objectives
  • Standardize Processes: Implement repeatable systems for multiple locations
  • Reduce Risk: Strengthen compliance, safety, and operational controls
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What We Evaluate

Our audits take a holistic approach to assess every aspect of your retail operations, including:

  • Store Operations: Workflow, merchandising, inventory management, and daily processes
  • Employee Performance: Training effectiveness, customer service delivery, and adherence to standards
  • Customer Experience: Service touchpoints, engagement strategies, and experience consistency
  • Visual Merchandising: Plan-o-gram compliance, product placement, and overall store presentation
  • Sales and Profitability Metrics: P&L review, sales performance, margins, and key performance indicators
  • Vendor Relationships & Supply Chain: Inventory flow, vendor performance, and cost control
  • Technology & Systems: POS, inventory management, and operational reporting systems
  • Safety & Compliance: Health, safety, and regulatory compliance

Our Process

The IRHC Group audit process is structured, actionable, and measurable:

  1. Initial Assessment: Review of store documents, sales data, policies, and procedures
  2. On-Site Evaluation: Observation of store operations, team performance, customer interactions, and merchandising
  3. Gap Analysis: Identification of operational inefficiencies, risks, and missed opportunities
  4. Actionable Recommendations: Detailed, prioritized recommendations for improving operations, sales, and customer satisfaction
  5. Implementation Support: Guidance on executing process improvements, training programs, and best practices